International Orders - Shipping , Refund and Return policy

+ Order Shipping Policy for International shipments

Deliveries to countries other than India may take longer time. We do not commit any timeline for this. To increase shipping security, a delivery receipt may be asked from you by the delivery service provider company. Please note that customers outside India shall be responsible for the payment of any import taxes, duties, tariffs or similar local or international charges which may be imposed over and above ordinary product cost and shipping charges.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited India.

+ Order Cancellation Policy

You have all liberty to request for a cancellation and refund of your order if it has not already been sent for delivery to our logistics service provider. In such cases we will refund you the amount either full or partial depends upon the status of the order[If we have already made the order you will only be eligible for partial refund]. For cancellations, you must notify us to info@unpostedletters.in along with your order details. Refunds will be made in the same form that the payment is received. A refund may take up to 15 working days from the date of cancellation of the order.

Once your order has been sent to our logistic service provider for delivery, then the product is considered as 'purchased'. In this case, we can't serve your request for cancellation and refund.

+ Order Return Policy (for delivered items)

A 'purchased' item can only be returned if and only if there's a valid return objective. We will gladly accept our unused products if with its original packing based on below conditions - 

• You have received a damaged product (a product can be damaged during it's transit. We do ensure best possible quality controls, however in rare cases a damaged product might go unnoticed) 
• Mismatched product delivered (in terms of style, color and / or size with reference to your order)

For returning an order, you must write us to info@unpostedletters.in within 2 days of the receipt of your product with supporting photographs for your claim + description of defects. Also the item should retain it's original packing, invoice, tags and any shipping labels that came along with the product.

As long as the case is deemed by us to be legitimate, we will revert you with our approval response to your email request. The final decision on whether a returned item will be approved or rejected lies completely with the company.

As soon as we receive returned items from you, we reserve our right to send you a replacement of items or a refund of the product price paid. 

For international return, we will not bear logistic charges required for returning items. For international refunds, we will not reimburse your logistic charges paid during your purchase.

+ Order Return Policy (for undelivered items)

When an order is undelivered and returned back to us due to reasons that happened at our end, we reserve our rights to either resend your order or refund the full amount. 

 

For international returns - we will not be responsible for any customs clearance or paying local duties enforced  by the government or other agencies at the place of destination. This is the sole responsibility of the recipient. If the shipment has returned back to the origins for such reasons, we will cancel the order as soon as we receive the shipment back, and will refund the amount after deducting the shipping charges + order processing fees (which is 25% of the total invoice value).

+ Choosing Wrong Variant by Mistake

For mobile phone cases, art prints and mini art - we prepare each item only upon costumer orders. Therefore, before you order for a particular variant (such as a specific art work or a specific phone model etc.) make sure you're choosing the desired one. Later, once we prepared the ordered items for you, we will not be able to change the variant upon your request. If in case you've ordered for a wrong variant by mistake, please notify us immediately at info@unpostedletters.in before we start working on it.

+ Our Responsibility on Requests

Refunds will be made in the same form that the payment is received. A refund may take up to 15 working days from the date of cancellation of the order.

We will not be responsible for any customer requests (i.e. cancellation request or return request or any other request) unless they are sent to info@unpostedletters.in

Cancellation or refund requests which are raised through social media platforms or at the comments section of our web-store will not be considered as valid requests for processing.

+ Exceptional Cases

However, we are always open for considering exceptional cases, which are completely subjected to the discretion of our company.